TERMS & CONDITIONS

Traveazy Terms of Use & Service

This web site (the “Site”) is published and maintained by Traveazy DMCC, Dubai (“Traveazy”), a company incorporated and existing in accordance with the laws of the United Arab Emirates. When you access, browse, or use this Site; you accept without limitation or qualification, the terms and conditions set forth below. When you access any sub–site (whether belonging to an ‘associate’ of Traveazy or otherwise) through this site, then such sub–site may have its own terms and conditions of use which is specific to such sub–site. Sub–sites may contain such additional terms and conditions of use as may be set out in such sub–site. You need to agree to the following Terms and Conditions for using the website Traveazy. Traveazy reserves the right to block your access to the site in case of any violation, actual or suspected, of one or more terms and conditions.

Traveazy also possesses the full rights to change/ add or edit any part or whole of Terms and Conditions as well as the Privacy Policy at our will. The end user would be notified of these changes and the continued usage of the site affirms your agreement to the said changes. Before using this website (or any other related website), kindly go through the Terms and Conditions carefully. Note that in this document, Traveazy is referred to as ‘Traveazy’, ‘umrahme.com’ ‘b2b.umrahme.com’ ‘we’, ‘our’ or ‘us’ and the end user (whether customer, consumer, traveler, vendor or any other third party using the website for any purpose whatsoever) is referred as ‘your’ or ‘you’ and Maqam refers to the Global Distribution System (“GDS”) of Ministry of Hajj and Umrah which works as the switch between Umrah Service Providers and Traveazy Online Selling Platform.

These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between Traveazy and you with respect to your use of this Site. By registering to and using any of our services you agree that you have read, understood, and are bound by the Terms, regardless of how you register to or use the services. If you do not want to be bound by the Terms, you must not register to or use our services. In these Terms, references to "you", "User" shall mean the end user accessing b2b.umrahme.com, the website, its contents and using the Services offered through the Website.

Business:

The Website is a platform that facilitates the online sale and purchase of hotels, transportation, ground services and/or visa as products (“Products”) offered by either umrahme.com or b2b.umrahme.com. umrahme.com or b2b.umrahme.com are the seller of services on the Website and will be solely responsible to You for the services sold through the Website.

User Account, Password, and Security:

You are responsible for maintaining the confidentiality of the password, account and IBAN details upon completing the website’s registration and are fully responsible for all activities that occur under your password or account. You agree to

Umrahme.com or B2b.umrahme.com (a) ensure that you exit from your account at the end of each session.Umrahme.com or B2b.umrahme.com cannot and will not be liable for any loss or damage arising from your failure to comply with this.

(b) immediately notify Umrahme.com or B2b.umrahme.com of any unauthorized use of your password or account or any other breach of security.

Services Offered:

Umrahme.com or B2b.umrahme.com provides an Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase of hotels and transportation products (referred as “Products”). Once the purchase is made, Umrahme.com or B2b.umrahme.com shall provide you the product confirmation number as “BRN” to you and be entitled to its payment for the Services. Umrahme.com or B2b.umrahme.com doesn’t offer any refunds against any services already purchased from the Website unless, any of the purchased product falls under a cancellation policy provided by “GDS” or any error has occurred during the purchase or redemption of such services which is directly attributable to Umrahme.com or B2b.umrahme.com

User Conduct and Rules:

You shall not use the Website for any of the following purposes:

  • • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, or otherwise objectionable material.
  • • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability, or otherwise breaches any relevant laws, regulations, or code of practice.
  • • Gaining unauthorized access to other computer systems.
  • • Interfering with any other person's use of the Website.
  • • Unauthorized access.
  • • Breaching or violating any applicable laws.
  • • Interfering or disrupting networks or websites connected to the Website.
  • • Making, transmitting, storing, or using electronic copies of materials protected by copyright without the permission of the owner.

Cancellation and Refund:

Some situations that may result in your purchase/booking being cancelled include limitations on travel or due to some emergencies, inaccuracies, or errors in pricing information. We may require further proof such as statements of IBAN or statements of credit/debit card to verify the purchase.

Refund on a cancellation request will be entirely dependent on cancellation policies levied by GDS or any other entity through which the booking is made. Any purchase/booking cancelled at any stage prior to check-in or travel date will fall under the cancellation policies levied by GDS.

Copyright & Trademark

Umrahme.com or B2b.umrahme.com reserves all intellectual property rights in all text, coupon campaigns, products, processes, technology, content, and other materials, which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Umrahme.com or B2b.umrahme.com or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Umrahme.com or B2b.umrahme.com . Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Umrahme.com or B2b.umrahme.com . You may not modify, distribute or re-post anything on this website for any purpose.

The Umrahme.com or B2b.umrahme.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Umrahme. Access to this Website does not authorize anyone to use any name, logo or mark in any manner. All materials, including images, text, illustrations, designs, icons, photographs, or images, and written and other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website. All software used on this Website is the property of Umrahme.com or B2b.umrahme.com or its suppliers and protected by United Arab Emirates and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Umrahme.com or B2b.umrahme.com ,one of its affiliates or by third parties who have licensed their materials to Umrahme.com or B2b.umrahme.com and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of Traveazy and is also protected by United Arab Emirates and international copyright laws.

Indemnity

You agree to defend, indemnify and hold harmless Umrahme.com or B2b.umrahme.com , its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Umrahme.com or B2b.umrahme.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the nonfulfilment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement. You shall not be liable to any compensation, damages or any other form of relief from Traveazy or any of its associates (including group companies) for any kind of loss suffered due to failure of any booking not being honoured by any third party. This is a platform is for sale and purchase of products based on a business-to-business model. Traveazy shall not be responsible (in the capacity of a vendor) for sale of any product which has been procured from a third party.

Pricing

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Saudi Riyal. Prices, products, and Services may change at Traveazy discretion.

Governing Law

These terms shall be governed by and constructed in accordance with the laws of United Arab Emirates without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts a Dubai.

Terms For Promotions/Contests/Offers/Campaigns

  • 1. Discounts will be applied to the total product value excluding VAT, Service Fees and Applicable taxes. Issuance or redemption of a coupon will apply to the total value of the qualifying booking once all promotional discounts have been applied.
  • 2. Discount coupons - Discount coupons may from time to time be offered to account holders; such coupons may only be applied to purchases made through the account to which the discount coupon was offered and registered.
  • 3. Umrahme.com or B2b.umrahme.com shall reserve rights to introduce various offers, schemes, or contest at different times. The terms and conditions for such Contest shall be separately available on the Site.
  • 4. Umrahme.com or B2b.umrahme.com reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in market from time to time. Umrahme.com or B2b.umrahme.com , at its discretion, can withdraw a particular scheme from the website or market.
  • 5. Promotional discount coupons - We may from time to time offer promotional discount coupons which may apply in respect of any, or certain specified, purchases made though this Website.
  • 6. While participating in any Umrahme.com or B2b.umrahme.com contest you hereby agree to release and hold Traveazy (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, but not limited to reasonable attorneys' fees, or arising out of or related to your participation in the said Contest.

Disclaimer

The terms and conditions for such Contest shall be separately available on the Site or any other social media pages. In the event of any conflict between these T&C and the terms and conditions pertaining to any Contest, such terms and conditions shall prevail.